Shipping & Returns Policy

AUSTRALIAN SHIPPING

Practically Active is proud to use Australia Post within Australia. 

You have two options when you make an order with us:

1. Standard Parcel Post (2+ business days)
2. Express Post (Next day delivery - excluding weekends and public holidays)

As soon as your order is packed and posted, you’ll receive an email notification with tracking information.

Please Note: Australia Post is currently experiencing significant delivery delays due to limited flights, social distancing requirements and increased parcel volumes. You can track your delivery through parcel tracking, the chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au
 

INTERNATIONAL SHIPPING

We work with DHL Express to ship your items to you as fast and reliable as possible, reaching most countries between 4 and 9 days. Please make sure you add your phone number (including area code) when making your purchase to assist with tracking.

Please be aware that international orders may be subject to additional import taxes and duties. In most cases, such duties are charged once the parcel reaches its destination and these may vary widely from country to country. When you make a purchase from Practically Active, you are liable for any additional duties.

RETURNS

Whether it’s the wrong size, faulty, or you just don’t like it, returning an item is easy and we can exchange or refund you.

1. Print out and fill in the Return Form.
2. Slip the item(s) and Return Form back into the package they were delivered in.

Return postage is not covered so please be careful when selecting your products. You must include tracking and provide us with a tracking number. Most international packages take longer depending on country. Your refund will be processed in the same payment method as the purchase within 5-10 business days upon receipt of the garment. Product must be in resalable condition.

Once the item is received by us and inspected to ensure it is in its original condition (tried on of course, but not worn or washed), you will receive an email regarding the approval for your refund or exchange request. Please note that we can not guarantee that your preferred exchange item will be in stock.

If you have any further questions about our Returns process, please contact us